Frequently Asked Questions
Everything you need to know about your Olivia Jewelry experience
What materials are used in Olivia Jewelry pieces?
We use high-quality materials including 14k gold plating, 925 sterling silver, and ethically sourced gemstones to ensure lasting brilliance and durability.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale.
How should I care for my jewelry?
To maintain shine, avoid contact with perfumes, lotions, and water. Store your pieces in the provided microfiber pouch and clean gently with a soft, dry cloth.
Do you offer a warranty on your products?
Yes, every Olivia Jewelry purchase is backed by a 1-year limited warranty covering manufacturing defects and hardware issues.
Can I track my shipment?
Absolutely. Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.